At HealthQuo, we are dedicated to providing our patients with the highest quality care and satisfaction. We understand that circumstances may arise where you need to return a product or request a refund for services rendered. Our Refund and Returns Policy is designed to provide clarity and convenience for our patients while ensuring compliance with applicable laws and regulations.
Product Returns:
- Eligibility for Returns: Products purchased from HealthQuo, including health supplements and equipment, are eligible for return within 30 days of purchase, provided they are in their original, unopened condition.
- Process for Returns: To initiate a return, please contact our customer service team with your order details. We will guide you through the steps to return the product to us.
- Refund Process: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Shipping Costs: Customers are responsible for the shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Service Cancellations and Refunds:
- Appointment Cancellations: Appointments can be canceled up to 24 hours before the scheduled time without incurring any fees. Cancellations made less than 24 hours before an appointment may be subject to a cancellation fee.
- Refund Requests for Services: If you are dissatisfied with a service you received, we encourage you to contact us. We will assess refund requests on a case-by-case basis, considering factors such as service completion and patient satisfaction.
- Non-refundable Services: Please note that certain services may be non-refundable due to the nature of the healthcare provided. We strive for transparency in these cases and will inform you at the time of booking.
Exchanges:
- Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately to arrange for a replacement. We will cover any shipping costs associated with the exchange of defective items.
General Terms:
- Exclusions: Some items may be exempt from returns or exchanges based on their nature. This will be clearly communicated at the time of purchase.
- Refusal of Return/Refund: HealthQuo reserves the right to refuse a return or refund if the returned product does not meet our policy requirements or if the service refund request does not align with our terms.
Contact Information:
For any questions or concerns regarding our Refund and Returns Policy, or to initiate a return or refund, please contact our customer service team at:
- Email: info@healthquo.org
- Phone: +1 305-604-1215
We value your trust in HealthQuo and are committed to ensuring your satisfaction with our products and services.